Elements and Performance Criteria
- Optimise relationships within the agency.
- Identify and document communication gaps within agency.
- Develop strategies that optimise communication to improve the property management business.
- Analyse real estate practice.
- Analyse positive and negative feedback to continuously improve products and customer service.
- Coordinate products and agency services to maintain and improve client experience.
- Optimise business development strategies.
- Prioritise property management business development approaches.
- Establish business development resources.
- Develop communication and promotional materials to reflect business development priorities.
- Confirm that communication and promotional materials reflect agency professional and ethical image.
- Confirm that communication and promotional materials are appropriate.
- Initiate relationships with potential clients.
- Discuss and negotiate individual client needs and expectations.
- Prepare listing presentation documentation.